{"id":3667,"date":"2021-06-02T14:12:06","date_gmt":"2021-06-02T07:12:06","guid":{"rendered":"http:\/\/pn-slawi.go.id\/id\/?page_id=3667"},"modified":"2026-04-02T15:28:54","modified_gmt":"2026-04-02T08:28:54","slug":"pengaduan-layanan-publik","status":"publish","type":"page","link":"https:\/\/pn-slawi.go.id\/id\/layanan-publik\/pengaduan-layanan-publik\/","title":{"rendered":"Pengaduan Layanan Publik"},"content":{"rendered":"\n  <p>\n    Pengadilan Negeri Slawi menyediakan layanan pengaduan bagi masyarakat sebagai bentuk komitmen dalam menjaga integritas, transparansi, dan kualitas pelayanan publik.\n  <\/p>\n\n  <!-- DASAR HUKUM -->\n  <div style=\"margin-top:40px;\">\n    <h3 style=\"border-left:5px solid #FFDE59;padding-left:10px;\">Dasar Hukum<\/h3>\n    <ul>\n      <li>Peraturan Mahkamah Agung RI Nomor 8 Tahun 2016 tentang Pengawasan dan Pembinaan Atasan Langsung di Lingkungan Mahkamah Agung dan Badan Peradilan di Bawahnya.<\/li>\n      <li>Peraturan Mahkamah Agung RI Nomor 9 Tahun 2016 tentang Pedoman Penanganan Pengaduan (Whistleblowing System) di Mahkamah Agung dan Badan Peradilan yang Berada di Bawahnya.<\/li>\n    <\/ul>\n  <\/div>\n\n  <!-- PROSEDUR -->\n  <div style=\"margin-top:40px;\">\n    <h3 style=\"border-left:5px solid #FFDE59;padding-left:10px;\">Prosedur Pengaduan<\/h3>\n    <ol>\n      <li>Pengadu menyampaikan laporan pengaduan secara langsung atau melalui media elektronik.<\/li>\n      <li>Pengadu wajib mencantumkan identitas yang jelas dan kronologi kejadian.<\/li>\n      <li>Petugas menerima dan mencatat pengaduan.<\/li>\n      <li>Pengaduan diverifikasi dan ditelaah.<\/li>\n      <li>Pengaduan ditindaklanjuti sesuai dengan ketentuan yang berlaku.<\/li>\n      <li>Hasil penanganan pengaduan disampaikan kepada pengadu.<\/li>\n    <\/ol>\n  <\/div>\n\n  <!-- ALUR -->\n  <div style=\"margin-top:40px;\">\n    <h3 style=\"border-left:5px solid #FFDE59;padding-left:10px;\">Alur Pengaduan<\/h3>\n    <p>\n      Pengaduan yang diterima akan melalui tahapan: penerimaan \u2192 verifikasi \u2192 telaah \u2192 tindak lanjut \u2192 penyelesaian \u2192 pelaporan hasil.\n    <\/p>\n  <\/div>\n\n  <!-- SIWAS -->\n  <div style=\"margin-top:40px;\">\n    <h3 style=\"border-left:5px solid #FFDE59;padding-left:10px;\">Pengaduan Online (SIWAS)<\/h3>\n    <p>\n      Pengaduan juga dapat disampaikan melalui aplikasi SIWAS Mahkamah Agung RI.\n    <\/p>\n\n    <a href=\"https:\/\/siwas.mahkamahagung.go.id\" target=\"_blank\" \n       style=\"display:inline-block;background:#9a2109;color:#fff;padding:10px 20px;border-radius:6px;text-decoration:none;\">\n      Akses SIWAS\n    <\/a>\n  <\/div>\n\n  <!-- SP4N LAPOR -->\n  <div style=\"margin-top:40px;margin-bottom:40px;\">\n    <h3 style=\"border-left:5px solid #FFDE59;padding-left:10px;\">SP4N-LAPOR!<\/h3>\n    <p>\n      Masyarakat juga dapat menyampaikan pengaduan melalui sistem nasional SP4N-LAPOR!.\n    <\/p>\n\n    <a href=\"https:\/\/www.lapor.go.id\" target=\"_blank\" \n       style=\"display:inline-block;background:#9a2109;color:#fff;padding:10px 20px;border-radius:6px;text-decoration:none;\">\n      Akses SP4N-LAPOR!\n    <\/a>\n  <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pengadilan Negeri Slawi menyediakan layanan pengaduan bagi masyarakat sebagai bentuk komitmen dalam menjaga integritas, transparansi, dan kualitas pelayanan publik. 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