{"id":3667,"date":"2021-06-02T14:12:06","date_gmt":"2021-06-02T07:12:06","guid":{"rendered":"http:\/\/pn-slawi.go.id\/id\/?page_id=3667"},"modified":"2026-08-13T16:21:39","modified_gmt":"2026-08-13T09:21:39","slug":"pengaduan-layanan-publik","status":"publish","type":"page","link":"https:\/\/pn-slawi.go.id\/id\/layanan-publik\/pengaduan-layanan-publik\/","title":{"rendered":"Pengaduan Layanan Publik"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n\/* =========================================================\n   PN SLAWI\n   PENANGANAN PENGADUAN\n   ========================================================= *\/\n\n.pnslawi-pengaduan {\n  width: 100%;\n  max-width: 1100px;\n  margin: 0 auto;\n\n  color: #262626;\n\n  font-size: 14px;\n  line-height: 1.65;\n}\n\n\n\/* =========================================================\n   SECTION\n   ========================================================= *\/\n\n.pengaduan-section {\n  margin-bottom: 42px;\n}\n\n\n.pengaduan-section-title {\n  display: flex;\n  align-items: center;\n\n  gap: 13px;\n\n  margin-bottom: 20px;\n}\n\n\n.section-number {\n  flex: 0 0 36px;\n\n  width: 36px;\n  height: 36px;\n\n  display: flex;\n  align-items: center;\n  justify-content: center;\n\n  border-radius: 9px;\n\n  background: #042B2B;\n\n  color: #ffffff;\n\n  font-size: 10px;\n  font-weight: 700;\n  letter-spacing: 0.5px;\n}\n\n\n.section-label {\n  display: block;\n\n  margin-bottom: 1px;\n\n  color: #9A2109;\n\n  font-size: 9px;\n  line-height: 1.2;\n  font-weight: 700;\n  letter-spacing: 1px;\n}\n\n\n.pengaduan-section-title h3 {\n  margin: 0;\n\n  color: #262626;\n\n  font-size: 19px;\n  line-height: 1.3;\n  font-weight: 700;\n}\n\n\n\/* =========================================================\n   PERSYARATAN\n   ========================================================= *\/\n\n.pengaduan-grid {\n  display: grid;\n\n  grid-template-columns: repeat(2, minmax(0, 1fr));\n\n  gap: 15px;\n}\n\n\n.requirement-card {\n  display: flex;\n  align-items: flex-start;\n\n  gap: 14px;\n\n  padding: 18px;\n\n  background: #ffffff;\n\n  border: 1px solid #e7e9e8;\n  border-radius: 10px;\n\n  box-shadow: 0 3px 10px rgba(0, 0, 0, 0.035);\n}\n\n\n.requirement-icon {\n  flex: 0 0 38px;\n\n  width: 38px;\n  height: 38px;\n\n  display: flex;\n  align-items: center;\n  justify-content: center;\n\n  border-radius: 9px;\n\n  background: #fff6f3;\n\n  color: #9A2109;\n\n  font-size: 15px;\n}\n\n\n.requirement-card h4 {\n  margin: 0 0 7px;\n\n  color: #042B2B;\n\n  font-size: 14px;\n  line-height: 1.35;\n  font-weight: 700;\n}\n\n\n.requirement-card ul {\n  margin: 0;\n  padding-left: 17px;\n\n  color: #555555;\n\n  font-size: 12px;\n  line-height: 1.65;\n}\n\n\n.requirement-card li {\n  margin-bottom: 4px;\n}\n\n\n.requirement-card li:last-child {\n  margin-bottom: 0;\n}\n\n\n\/* =========================================================\n   PENGADUAN LISAN\n   ========================================================= *\/\n\n.pengaduan-steps {\n  position: relative;\n\n  display: grid;\n\n  grid-template-columns: repeat(4, minmax(0, 1fr));\n\n  gap: 0;\n\n  padding: 5px 0;\n}\n\n\n.pengaduan-steps::before {\n  content: \"\";\n\n  position: absolute;\n\n  top: 24px;\n  left: 12.5%;\n  right: 12.5%;\n\n  height: 2px;\n\n  background: #dfe6e4;\n}\n\n\n.pengaduan-step {\n  position: relative;\n\n  z-index: 1;\n\n  padding: 0 10px;\n\n  text-align: center;\n}\n\n\n.step-number {\n  width: 48px;\n  height: 48px;\n\n  margin: 0 auto 13px;\n\n  display: flex;\n  align-items: center;\n  justify-content: center;\n\n  border-radius: 50%;\n\n  background: #042B2B;\n\n  color: #ffffff;\n\n  font-size: 11px;\n  font-weight: 700;\n\n  box-shadow:\n    0 0 0 6px #ffffff,\n    0 3px 10px rgba(4, 43, 43, 0.15);\n}\n\n\n.step-content h4 {\n  margin: 0 0 5px;\n\n  color: #042B2B;\n\n  font-size: 13px;\n  line-height: 1.4;\n  font-weight: 700;\n}\n\n\n.step-content p {\n  margin: 0;\n\n  color: #666666;\n\n  font-size: 11px;\n  line-height: 1.55;\n}\n\n\n\/* =========================================================\n   PENGADUAN TIDAK DITINDAKLANJUTI\n   ========================================================= *\/\n\n.pengaduan-warning {\n  display: flex;\n  align-items: flex-start;\n\n  gap: 18px;\n\n  padding: 20px;\n\n  background: #fffaf7;\n\n  border: 1px solid #f0e0da;\n  border-left: 4px solid #9A2109;\n\n  border-radius: 0 10px 10px 0;\n}\n\n\n.warning-icon {\n  flex: 0 0 38px;\n\n  width: 38px;\n  height: 38px;\n\n  display: flex;\n  align-items: center;\n  justify-content: center;\n\n  border-radius: 50%;\n\n  background: #fff0eb;\n\n  color: #9A2109;\n\n  font-size: 15px;\n}\n\n\n.warning-list {\n  width: 100%;\n}\n\n\n.warning-item {\n  display: grid;\n\n  grid-template-columns: 28px minmax(0, 1fr);\n\n  gap: 8px;\n\n  padding: 8px 0;\n\n  border-bottom: 1px dashed #eadbd5;\n}\n\n\n.warning-item:first-child {\n  padding-top: 0;\n}\n\n\n.warning-item:last-child {\n  padding-bottom: 0;\n\n  border-bottom: none;\n}\n\n\n.warning-item span {\n  color: #9A2109;\n\n  font-size: 10px;\n  font-weight: 700;\n}\n\n\n.warning-item p {\n  margin: 0;\n\n  color: #555555;\n\n  font-size: 12px;\n  line-height: 1.55;\n}\n\n\n\/* =========================================================\n   PROSEDUR \/ TIMELINE\n   ========================================================= *\/\n\n.procedure-timeline {\n  position: relative;\n  padding-left: 58px;\n}\n\n\n.procedure-timeline::before {\n  content: \"\";\n\n  position: absolute;\n\n  top: 7px;\n  bottom: 7px;\n  left: 20px;\n\n  width: 2px;\n\n  background: #dbe4e2;\n}\n\n\n.procedure-item {\n  position: relative;\n\n  min-height: 78px;\n\n  padding-bottom: 22px;\n}\n\n\n.procedure-item:last-child {\n  padding-bottom: 0;\n}\n\n\n.procedure-icon {\n  position: absolute;\n\n  left: -58px;\n\n  width: 42px;\n  height: 42px;\n\n  display: flex;\n  align-items: center;\n  justify-content: center;\n\n  border-radius: 50%;\n\n  background: #042B2B;\n\n  color: #ffffff;\n\n  font-size: 14px;\n\n  box-shadow:\n    0 0 0 5px #ffffff,\n    0 3px 9px rgba(4, 43, 43, 0.14);\n}\n\n\n.procedure-content {\n  padding: 2px 0 0;\n}\n\n\n.procedure-content h4 {\n  margin: 0 0 4px;\n\n  color: #042B2B;\n\n  font-size: 14px;\n  line-height: 1.4;\n  font-weight: 700;\n}\n\n\n.procedure-content p {\n  margin: 0;\n\n  color: #666666;\n\n  font-size: 12px;\n  line-height: 1.6;\n}\n\n\n\/* =========================================================\n   INFORMASI PELAYANAN\n   ========================================================= *\/\n\n.service-info-grid {\n  display: grid;\n\n  grid-template-columns: 0.8fr 0.8fr 1.4fr;\n\n  gap: 14px;\n}\n\n\n.service-info {\n  display: flex;\n  align-items: center;\n\n  gap: 13px;\n\n  min-height: 82px;\n\n  padding: 16px;\n\n  background: #ffffff;\n\n  border: 1px solid #e7e9e8;\n  border-radius: 10px;\n\n  box-shadow: 0 3px 10px rgba(0, 0, 0, 0.035);\n}\n\n\n.service-info-icon {\n  flex: 0 0 38px;\n\n  width: 38px;\n  height: 38px;\n\n  display: flex;\n  align-items: center;\n  justify-content: center;\n\n  border-radius: 9px;\n\n  background: #fff6f3;\n\n  color: #9A2109;\n\n  font-size: 14px;\n}\n\n\n.service-info span {\n  display: block;\n\n  margin-bottom: 3px;\n\n  color: #777777;\n\n  font-size: 10px;\n  line-height: 1.3;\n  font-weight: 600;\n}\n\n\n.service-info strong {\n  display: block;\n\n  color: #042B2B;\n\n  font-size: 16px;\n  line-height: 1.35;\n  font-weight: 700;\n}\n\n\n.service-info-product strong {\n  font-size: 12px;\n}\n\n\n\/* =========================================================\n   KANAL PENGADUAN\n   ========================================================= *\/\n\n.channel-grid {\n  display: grid;\n\n  grid-template-columns: repeat(3, minmax(0, 1fr));\n\n  gap: 15px;\n}\n\n\n.channel-card {\n  display: flex;\n  align-items: flex-start;\n\n  gap: 13px;\n\n  padding: 18px;\n\n  background: #ffffff;\n\n  border: 1px solid #e7e9e8;\n  border-radius: 10px;\n\n  box-shadow: 0 3px 10px rgba(0, 0, 0, 0.035);\n}\n\n\n.channel-icon {\n  flex: 0 0 38px;\n\n  width: 38px;\n  height: 38px;\n\n  display: flex;\n  align-items: center;\n  justify-content: center;\n\n  border-radius: 9px;\n\n  background: #fff6f3;\n\n  color: #9A2109;\n\n  font-size: 15px;\n}\n\n\n.channel-content {\n  min-width: 0;\n}\n\n\n.channel-content h4 {\n  margin: 0 0 3px;\n\n  color: #042B2B;\n\n  font-size: 15px;\n  line-height: 1.3;\n  font-weight: 700;\n}\n\n\n.channel-content p {\n  min-height: 38px;\n\n  margin: 0 0 12px;\n\n  color: #666666;\n\n  font-size: 11px;\n  line-height: 1.5;\n}\n\n\n.channel-button {\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n\n  gap: 6px;\n\n  padding: 7px 10px;\n\n  border-radius: 7px;\n\n  background: linear-gradient(\n    180deg,\n    #9A2109 0%,\n    #670808 100%\n  );\n\n  color: #ffffff !important;\n\n  font-size: 10px;\n  line-height: 1;\n  font-weight: 700;\n\n  text-decoration: none !important;\n\n  transition:\n    transform 0.2s ease,\n    filter 0.2s ease;\n}\n\n\n.channel-button:hover {\n  color: #ffffff !important;\n\n  transform: translateY(-1px);\n\n  filter: brightness(1.08);\n}\n\n\n.channel-button i {\n  font-size: 8px;\n}\n\n\n\/* =========================================================\n   KANAL LANGSUNG\n   ========================================================= *\/\n\n.direct-channel {\n  margin-top: 16px;\n\n  padding: 20px;\n\n  background: #f7f8f8;\n\n  border-radius: 10px;\n}\n\n\n.direct-channel-title {\n  display: flex;\n  align-items: center;\n\n  gap: 9px;\n\n  margin-bottom: 15px;\n\n  color: #042B2B;\n\n  font-size: 13px;\n  font-weight: 700;\n}\n\n\n.direct-channel-title i {\n  color: #9A2109;\n}\n\n\n.direct-channel-grid {\n  display: grid;\n\n  grid-template-columns: repeat(2, minmax(0, 1fr));\n\n  gap: 10px;\n}\n\n\n.direct-item {\n  padding: 12px 14px;\n\n  background: #ffffff;\n\n  border: 1px solid #e5e8e7;\n  border-radius: 8px;\n}\n\n\n.direct-label {\n  display: block;\n\n  margin-bottom: 2px;\n\n  color: #777777;\n\n  font-size: 10px;\n  line-height: 1.4;\n}\n\n\n.direct-item strong {\n  display: block;\n\n  color: #042B2B;\n\n  font-size: 12px;\n  line-height: 1.45;\n  font-weight: 700;\n\n  word-break: break-word;\n}\n\n\n\/* =========================================================\n   TABLET\n   ========================================================= *\/\n\n@media (max-width: 850px) {\n\n  .pengaduan-grid {\n    grid-template-columns: 1fr;\n  }\n\n\n  .channel-grid {\n    grid-template-columns: 1fr;\n  }\n\n\n  .service-info-grid {\n    grid-template-columns: 1fr 1fr;\n  }\n\n\n  .service-info-product {\n    grid-column: 1 \/ -1;\n  }\n\n}\n\n\n\/* =========================================================\n   MOBILE\n   ========================================================= *\/\n\n@media (max-width: 600px) {\n\n  .pnslawi-pengaduan {\n    font-size: 13px;\n  }\n\n\n  .pengaduan-section {\n    margin-bottom: 32px;\n  }\n\n\n  .pengaduan-section-title {\n    gap: 10px;\n\n    margin-bottom: 15px;\n  }\n\n\n  .section-number {\n    flex-basis: 32px;\n\n    width: 32px;\n    height: 32px;\n\n    font-size: 9px;\n  }\n\n\n  .pengaduan-section-title h3 {\n    font-size: 16px;\n  }\n\n\n  .section-label {\n    font-size: 8px;\n  }\n\n\n  \/* -----------------------------------------\n     Step pengaduan lisan\n     ----------------------------------------- *\/\n\n  .pengaduan-steps {\n    display: block;\n\n    padding-left: 5px;\n  }\n\n\n  .pengaduan-steps::before {\n    top: 24px;\n    bottom: 24px;\n    left: 28px;\n\n    width: 2px;\n    height: auto;\n  }\n\n\n  .pengaduan-step {\n    display: grid;\n\n    grid-template-columns: 48px minmax(0, 1fr);\n\n    gap: 15px;\n\n    padding: 0 0 22px;\n\n    text-align: left;\n  }\n\n\n  .step-number {\n    margin: 0;\n\n    box-shadow:\n      0 0 0 5px #ffffff,\n      0 3px 9px rgba(4, 43, 43, 0.15);\n  }\n\n\n  .step-content {\n    padding-top: 3px;\n  }\n\n\n  \/* -----------------------------------------\n     Warning\n     ----------------------------------------- *\/\n\n  .pengaduan-warning {\n    gap: 12px;\n\n    padding: 15px;\n  }\n\n\n  .warning-icon {\n    flex-basis: 32px;\n\n    width: 32px;\n    height: 32px;\n\n    font-size: 13px;\n  }\n\n\n  .warning-item {\n    grid-template-columns: 24px minmax(0, 1fr);\n  }\n\n\n  .warning-item p {\n    font-size: 11px;\n  }\n\n\n  \/* -----------------------------------------\n     Timeline\n     ----------------------------------------- *\/\n\n    .procedure-timeline {\n    padding-left: 50px;\n  }\n\n\n  .procedure-timeline::before {\n    left: 18px;\n  }\n\n\n  .procedure-icon {\n    left: -50px;\n\n    width: 38px;\n    height: 38px;\n\n    font-size: 12px;\n  }\n\n\n  .procedure-item {\n    min-height: 70px;\n  }\n\n\n  .procedure-content h4 {\n    font-size: 13px;\n  }\n\n\n  .procedure-content p {\n    font-size: 11px;\n  }\n\n}\n\n\n  \/* -----------------------------------------\n     Informasi layanan\n     ----------------------------------------- *\/\n\n  .service-info-grid {\n    grid-template-columns: 1fr;\n  }\n\n\n  .service-info-product {\n    grid-column: auto;\n  }\n\n\n  \/* -----------------------------------------\n     Kanal langsung\n     ----------------------------------------- *\/\n\n  .direct-channel {\n    padding: 15px;\n  }\n\n\n  .direct-channel-grid {\n    grid-template-columns: 1fr;\n  }\n\n}\n\n\n\/* =========================================================\n   SMALL MOBILE\n   ========================================================= *\/\n\n@media (max-width: 380px) {\n\n  .requirement-card,\n  .channel-card {\n    padding: 14px;\n  }\n\n\n  .requirement-icon,\n  .channel-icon {\n    flex-basis: 34px;\n\n    width: 34px;\n    height: 34px;\n  }\n\n\n  .requirement-card ul {\n    font-size: 11px;\n  }\n\n\n  .channel-content p {\n    min-height: auto;\n  }\n\n}\n<\/style>\n\n<div class=\"pnslawi-pengaduan\">\n\n  <!-- =====================================================\n       01. PERSYARATAN\n       ===================================================== -->\n\n  <section class=\"pengaduan-section\">\n\n    <div class=\"pengaduan-section-title\">\n      <span class=\"section-number\">01<\/span>\n      <div>\n        <span class=\"section-label\">PERSYARATAN<\/span>\n        <h3>Persyaratan Pengaduan<\/h3>\n      <\/div>\n    <\/div>\n\n    <div class=\"pengaduan-grid\">\n\n      <!-- IDENTITAS -->\n      <div class=\"requirement-card\">\n\n        <div class=\"requirement-icon\">\n          <i class=\"fas fa-id-card\"><\/i>\n        <\/div>\n\n        <div>\n          <h4>Identitas<\/h4>\n\n          <ul>\n            <li>Identitas pelapor.<\/li>\n            <li>Identitas terlapor yang jelas.<\/li>\n          <\/ul>\n        <\/div>\n\n      <\/div>\n\n\n      <!-- MATERI PENGADUAN -->\n      <div class=\"requirement-card\">\n\n        <div class=\"requirement-icon\">\n          <i class=\"fas fa-file-lines\"><\/i>\n        <\/div>\n\n        <div>\n          <h4>Materi Pengaduan<\/h4>\n\n          <ul>\n            <li>Materi yang diadukan.<\/li>\n            <li>Waktu dan tempat kejadian.<\/li>\n            <li>Alasan penyampaian pengaduan.<\/li>\n            <li>Bagaimana pelanggaran terjadi.<\/li>\n            <li>\n              Nomor perkara apabila berkaitan dengan\n              pemeriksaan perkara.\n            <\/li>\n          <\/ul>\n        <\/div>\n\n      <\/div>\n\n\n      <!-- BUKTI -->\n      <div class=\"requirement-card\">\n\n        <div class=\"requirement-icon\">\n          <i class=\"fas fa-paperclip\"><\/i>\n        <\/div>\n\n        <div>\n          <h4>Bukti Pendukung<\/h4>\n\n          <ul>\n            <li>\n              Bukti atau keterangan yang dapat mendukung\n              pengaduan.\n            <\/li>\n          <\/ul>\n        <\/div>\n\n      <\/div>\n\n\n      <!-- MATERI YANG DAPAT DIADUKAN -->\n      <div class=\"requirement-card\">\n\n        <div class=\"requirement-icon\">\n          <i class=\"fas fa-list-check\"><\/i>\n        <\/div>\n\n        <div>\n          <h4>Materi yang Dapat Diadukan<\/h4>\n\n          <ul>\n            <li>\n              Pelanggaran Kode Etik dan Pedoman Perilaku Hakim.\n            <\/li>\n\n            <li>\n              Pelanggaran Kode Etik dan Pedoman Perilaku\n              Panitera dan Jurusita.\n            <\/li>\n\n            <li>\n              Pelanggaran Kode Etik dan Pedoman Perilaku ASN.\n            <\/li>\n\n            <li>\n              Pelanggaran hukum acara atau disiplin PNS.\n            <\/li>\n\n            <li>\n              Pelayanan publik dan\/atau pengelolaan keuangan\n              dan BMN.\n            <\/li>\n          <\/ul>\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/section>\n\n\n  <!-- =====================================================\n       02. PENGADUAN SECARA LISAN\n       ===================================================== -->\n\n  <section class=\"pengaduan-section\">\n\n    <div class=\"pengaduan-section-title\">\n      <span class=\"section-number\">02<\/span>\n      <div>\n        <span class=\"section-label\">PENGADUAN LISAN<\/span>\n        <h3>Jika Pengaduan Disampaikan Secara Lisan<\/h3>\n      <\/div>\n    <\/div>\n\n    <div class=\"pengaduan-steps\">\n\n      <div class=\"pengaduan-step\">\n\n        <div class=\"step-number\">01<\/div>\n\n        <div class=\"step-content\">\n          <h4>Datang ke Meja Pengaduan<\/h4>\n\n          <p>\n            Pelapor datang sendiri ke meja pengaduan.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"pengaduan-step\">\n\n        <div class=\"step-number\">02<\/div>\n\n        <div class=\"step-content\">\n          <h4>Menunjukkan Identitas<\/h4>\n\n          <p>\n            Pelapor menunjukkan identitas diri.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"pengaduan-step\">\n\n        <div class=\"step-number\">03<\/div>\n\n        <div class=\"step-content\">\n          <h4>Pengaduan Dicatat<\/h4>\n\n          <p>\n            Petugas memasukkan pengaduan ke dalam\n            SIWAS Mahkamah Agung RI.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"pengaduan-step\">\n\n        <div class=\"step-number\">04<\/div>\n\n        <div class=\"step-content\">\n          <h4>Nomor Register<\/h4>\n\n          <p>\n            Petugas memberikan nomor register pengaduan\n            untuk memonitor tindak lanjut.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/section>\n\n\n  <!-- =====================================================\n       03. TIDAK DITINDAKLANJUTI\n       ===================================================== -->\n\n  <section class=\"pengaduan-section\">\n\n    <div class=\"pengaduan-section-title\">\n      <span class=\"section-number\">03<\/span>\n      <div>\n        <span class=\"section-label\">PERLU DIPERHATIKAN<\/span>\n        <h3>Pengaduan Tidak Ditindaklanjuti Apabila<\/h3>\n      <\/div>\n    <\/div>\n\n    <div class=\"pengaduan-warning\">\n\n      <div class=\"warning-icon\">\n        <i class=\"fas fa-circle-exclamation\"><\/i>\n      <\/div>\n\n      <div class=\"warning-list\">\n\n        <div class=\"warning-item\">\n          <span>01<\/span>\n          <p>\n            Identitas pelapor tidak jelas atau data yang\n            disampaikan tidak memadai.\n          <\/p>\n        <\/div>\n\n        <div class=\"warning-item\">\n          <span>02<\/span>\n          <p>\n            Substansi pengaduan tidak jelas.\n          <\/p>\n        <\/div>\n\n        <div class=\"warning-item\">\n          <span>03<\/span>\n          <p>\n            Terlapor sudah tidak bekerja sebagai hakim atau\n            ASN pada pengadilan.\n          <\/p>\n        <\/div>\n\n        <div class=\"warning-item\">\n          <span>04<\/span>\n          <p>\n            Perkara pidana sudah ditangani oleh pejabat\n            yang berwenang.\n          <\/p>\n        <\/div>\n\n        <div class=\"warning-item\">\n          <span>05<\/span>\n          <p>\n            Pengaduan merupakan keberatan terhadap\n            pertimbangan yuridis atau substansi putusan.\n          <\/p>\n        <\/div>\n\n        <div class=\"warning-item\">\n          <span>06<\/span>\n          <p>\n            Pengaduan mengenai pihak yang berada di luar\n            yurisdiksi pengadilan.\n          <\/p>\n        <\/div>\n\n        <div class=\"warning-item\">\n          <span>07<\/span>\n          <p>\n            Fakta atau perbuatan terjadi lebih dari tiga tahun\n            dan sebelumnya tidak pernah diajukan pengaduan.\n          <\/p>\n        <\/div>\n\n        <div class=\"warning-item\">\n          <span>08<\/span>\n          <p>\n            Keberatan atas penjatuhan hukuman disiplin.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/section>\n\n\n  <!-- =====================================================\n       04. PROSEDUR\n       ===================================================== -->\n\n  <section class=\"pengaduan-section\">\n\n    <div class=\"pengaduan-section-title\">\n      <span class=\"section-number\">04<\/span>\n      <div>\n        <span class=\"section-label\">PROSEDUR<\/span>\n        <h3>Prosedur Penanganan Pengaduan<\/h3>\n      <\/div>\n    <\/div>\n<div class=\"procedure-timeline\">\n\n  <div class=\"procedure-item\">\n\n    <div class=\"procedure-icon\">\n      <i class=\"fas fa-inbox\"><\/i>\n    <\/div>\n\n    <div class=\"procedure-content\">\n      <h4>Pengaduan Diterima dan Diregister<\/h4>\n      <p>\n        Pengaduan diterima dan diregister.\n      <\/p>\n    <\/div>\n\n  <\/div>\n\n\n  <div class=\"procedure-item\">\n\n    <div class=\"procedure-icon\">\n      <i class=\"fas fa-user-pen\"><\/i>\n    <\/div>\n\n    <div class=\"procedure-content\">\n      <h4>Diterima Panitera Muda Hukum<\/h4>\n      <p>\n        Pengaduan diterima oleh Panitera Muda Hukum.\n      <\/p>\n    <\/div>\n\n  <\/div>\n\n\n  <div class=\"procedure-item\">\n\n    <div class=\"procedure-icon\">\n      <i class=\"fas fa-share\"><\/i>\n    <\/div>\n\n    <div class=\"procedure-content\">\n      <h4>Diteruskan kepada Ketua Pengadilan<\/h4>\n      <p>\n        Pengaduan diteruskan kepada Ketua Pengadilan.\n      <\/p>\n    <\/div>\n\n  <\/div>\n\n\n  <div class=\"procedure-item\">\n\n    <div class=\"procedure-icon\">\n      <i class=\"fas fa-list-check\"><\/i>\n    <\/div>\n\n    <div class=\"procedure-content\">\n      <h4>Klasifikasi dan Disposisi<\/h4>\n      <p>\n        Ketua Pengadilan mengklasifikasi pengaduan\n        dan memberikan disposisi.\n      <\/p>\n    <\/div>\n\n  <\/div>\n\n\n  <div class=\"procedure-item\">\n\n    <div class=\"procedure-icon\">\n      <i class=\"fas fa-user-check\"><\/i>\n    <\/div>\n\n    <div class=\"procedure-content\">\n      <h4>Tindak Lanjut<\/h4>\n      <p>\n        Panitera menindaklanjuti disposisi Ketua Pengadilan.\n      <\/p>\n    <\/div>\n\n  <\/div>\n\n\n  <div class=\"procedure-item\">\n\n    <div class=\"procedure-icon\">\n      <i class=\"fas fa-database\"><\/i>\n    <\/div>\n\n    <div class=\"procedure-content\">\n      <h4>Input ke SIWAS<\/h4>\n      <p>\n        Pengaduan diinput ke SIWAS Mahkamah Agung RI.\n      <\/p>\n    <\/div>\n\n  <\/div>\n\n\n  <div class=\"procedure-item\">\n\n    <div class=\"procedure-icon\">\n      <i class=\"fas fa-key\"><\/i>\n    <\/div>\n\n    <div class=\"procedure-content\">\n      <h4>Pemberian Nomor PIN<\/h4>\n      <p>\n        Pengadu diberikan nomor PIN.\n      <\/p>\n    <\/div>\n\n  <\/div>\n\n\n  <div class=\"procedure-item procedure-last\">\n\n    <div class=\"procedure-icon\">\n      <i class=\"fas fa-box-archive\"><\/i>\n    <\/div>\n\n    <div class=\"procedure-content\">\n      <h4>Pengarsipan<\/h4>\n      <p>\n        Pengaduan diarsipkan.\n      <\/p>\n    <\/div>\n\n  <\/div>\n\n<\/div>\n  <\/section>\n\n\n  <!-- =====================================================\n       05. INFORMASI PELAYANAN\n       ===================================================== -->\n\n  <section class=\"pengaduan-section\">\n\n    <div class=\"pengaduan-section-title\">\n      <span class=\"section-number\">05<\/span>\n      <div>\n        <span class=\"section-label\">INFORMASI LAYANAN<\/span>\n        <h3>Informasi Pelayanan<\/h3>\n      <\/div>\n    <\/div>\n\n    <div class=\"service-info-grid\">\n\n      <div class=\"service-info\">\n\n        <div class=\"service-info-icon\">\n          <i class=\"fas fa-clock\"><\/i>\n        <\/div>\n\n        <div>\n          <span>Jangka Waktu Pelayanan<\/span>\n          <strong>95 Menit<\/strong>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"service-info\">\n\n        <div class=\"service-info-icon\">\n          <i class=\"fas fa-money-bill-wave\"><\/i>\n        <\/div>\n\n        <div>\n          <span>Biaya \/ Tarif<\/span>\n          <strong>NIHIL<\/strong>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"service-info service-info-product\">\n\n        <div class=\"service-info-icon\">\n          <i class=\"fas fa-file-circle-check\"><\/i>\n        <\/div>\n\n        <div>\n          <span>Produk Pelayanan<\/span>\n\n          <strong>\n            Tindak Lanjut Penyelesaian Pengaduan\n            Terkait Permasalahan yang Diadukan\n          <\/strong>\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/section>\n\n\n  <!-- =====================================================\n       06. KANAL PENGADUAN\n       ===================================================== -->\n\n  <section class=\"pengaduan-section\">\n\n    <div class=\"pengaduan-section-title\">\n      <span class=\"section-number\">06<\/span>\n      <div>\n        <span class=\"section-label\">KANAL PENGADUAN<\/span>\n        <h3>Pengaduan, Saran, Masukan &amp; Apresiasi<\/h3>\n      <\/div>\n    <\/div>\n\n\n    <div class=\"channel-grid\">\n\n      <!-- SIWAS -->\n      <div class=\"channel-card\">\n\n        <div class=\"channel-icon\">\n          <i class=\"fas fa-shield-halved\"><\/i>\n        <\/div>\n\n        <div class=\"channel-content\">\n\n          <h4>SIWAS<\/h4>\n\n          <p>\n            Sistem Informasi Pengawasan Mahkamah Agung RI\n          <\/p>\n\n          <a href=\"#\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"channel-button\">\n            Buka SIWAS\n            <i class=\"fas fa-external-link-alt\"><\/i>\n          <\/a>\n\n        <\/div>\n\n      <\/div>\n\n\n      <!-- LAPOR -->\n      <div class=\"channel-card\">\n\n        <div class=\"channel-icon\">\n          <i class=\"fas fa-bullhorn\"><\/i>\n        <\/div>\n\n        <div class=\"channel-content\">\n\n          <h4>LAPOR!<\/h4>\n\n          <p>\n            Layanan Aspirasi dan Pengaduan Online Rakyat\n          <\/p>\n\n          <a href=\"#\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"channel-button\">\n            Buka LAPOR!\n            <i class=\"fas fa-external-link-alt\"><\/i>\n          <\/a>\n\n        <\/div>\n\n      <\/div>\n\n\n      <!-- SISUPER -->\n      <div class=\"channel-card\">\n\n        <div class=\"channel-icon\">\n          <i class=\"fas fa-clipboard-check\"><\/i>\n        <\/div>\n\n        <div class=\"channel-content\">\n\n          <h4>SISUPER<\/h4>\n\n          <p>\n            SKM, SPAK, dan Survei Harian\n          <\/p>\n\n          <a href=\"#\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"channel-button\">\n            Buka SISUPER\n            <i class=\"fas fa-external-link-alt\"><\/i>\n          <\/a>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- KANAL LANGSUNG -->\n\n    <div class=\"direct-channel\">\n\n      <div class=\"direct-channel-title\">\n        <i class=\"fas fa-headset\"><\/i>\n        <span>Kanal Langsung<\/span>\n      <\/div>\n\n\n      <div class=\"direct-channel-grid\">\n\n        <div class=\"direct-item\">\n\n          <span class=\"direct-label\">\n            Telepon Badan Pengawasan\n          <\/span>\n\n          <strong>\n            021-255 783 00\n          <\/strong>\n\n        <\/div>\n\n\n        <div class=\"direct-item\">\n\n          <span class=\"direct-label\">\n            Pengadilan Tinggi Jawa Tengah\n          <\/span>\n\n          <strong>\n            024-844 755\n          <\/strong>\n\n        <\/div>\n\n\n        <div class=\"direct-item\">\n\n          <span class=\"direct-label\">\n            WhatsApp\n          <\/span>\n\n          <strong>\n            0851 2930 0500\n          <\/strong>\n\n        <\/div>\n\n\n        <div class=\"direct-item\">\n\n          <span class=\"direct-label\">\n            Email\n          <\/span>\n\n          <strong>\n            info@pn-slawi.go.id\n          <\/strong>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>01 PERSYARATAN Persyaratan Pengaduan Identitas Identitas pelapor. Identitas terlapor yang jelas. Materi Pengaduan Materi yang diadukan. Waktu dan tempat kejadian. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":490,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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